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FAQ
How much does a house cleaning service cost?
What methods of payment does Maids Express accept?
Does Maids Express use a checklist system?
Do I need to be home for Maids Express to clean my
house?
Is it safe to leave a key with Maids Express?
What do I do if I have an alarm system?
How do I know I can trust the staff of
Maids Express?
How many people will clean my house?
Do I need to supply my own cleaning products
and equipment?
Will I always have the same team cleaning
my home?
What time will Maids Express be at my
home?
How should I prepare for a Maids Express
cleaning?
What should I do with my pets?
Is Maids Express insured and bonded?
Am I responsible for workmen's compensation
and employment taxes?
What happens if something in my home is
broken during the cleaning process?
What is the Maids Express guarantee?
How do I reschedule my cleaning appointment?
What happens if I lock out Maids Express?
Are gratuities accepted?
The team that cleans my house is doing
a fabulous job, who should I tell?
How much does a house cleaning service cost?
Our price varies from home to home based on size, frequency, location,
and the scope of the services performed. Generally speaking, you will find that our pricing is more economical than a franchise.
- back to topWhat methods of payment does Maids Express accept?
Maids Express accepts cash, check, Visa and Mastercard. If you opt to pay via check, simply make it payable to "Maids Express" and leave it on your
kitchen counter. Should you opt for the credit card option it will be charged the day of the cleaning and a receipt will be emailed to you.
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Does Maids Express use a checklist system?
Yes, Maids Express utilizes a checklist system. As part of our quality assuarance program, we also utilize work orders complete with a running log of all
correspondence between Maids Express and our customers.
- back to topDo I need to be home for Maids Express to clean my
house?
You do not need to be home in order for Maids Express to clean your house or
apartment. However, if you will not be home you need to make arrangements with
the office to allow access to your home.
- back to topIs it safe to leave a key with Maids Express?
Of course it is. At no extra charge, Maids Express offers a lock box program. Your spare keys will be labeled with a randomly generated code, which is
stored in a password protected computer file. The keys will remain in our lockbox until the day of your cleaning, at which point your cleaning team will
pick them up in the morning along with your checklist and work order. Per company policy your keys will be returned to the lockbox at the conclusion of the
workday. Should a key be lost, the liability of Maids Express is limited to the cost of making a replacement key(s).
- back to topWhat do I do if I have an alarm system?
You can either leave it off on your cleaning day, or you can assign a code to
Maids Express which we will store in a password protected file.
- back to topHow do I know I can trust the staff of Maids Express?
All of our cleaners have undergone extensive background checks prior to hiring
to ensure that they are legal to work in the U.S.A. and do not have a criminal
background. Also, every employee is required to go through our training program
before entering the field.
- back to topHow many people will clean my house?
It all depends on the size of your home, the scope of the work to be done, and the overall workload for the day. Typically our service is provided by a
team of 2-3 cleaners.
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back to top
Do I need to supply my own cleaning products and equipment?
It is not necessary to supply your own cleaning products and equipment. However,
if you request that we clean with your supplies we will gladly do so.
- back to topWill I always have the same team cleaning my home?
We can't guarantee that you will always have the same team cleaning your home, however we do our best to make it happen as this is as much to your benefit
as it is to ours.
- back to topWhat time will Maids Express be at my home?
Typically we do our cleaning between 8 a.m. and 5 p.m., Monday through Saturday. However, in depending on your location we may be able to provide you with
house cleaning service outside of these hours. In regards to our actual arrival time on the day of your cleaning, we will provide you with a two hour window
due to the fact that Boston area traffic can cause fluctuations in travel time.
- back to topHow should I prepare for a Maids Express house cleaning?
We kindly ask that you put any clutter away
prior to our arrival. This includes items on the floors, countertops, and tables. We want to leave your home spotless, and judging what papers are
important and which ones are trash can be a difficult task.
- back to topWhat should I do with my pets?
We prefer that you place your pets in an area of the house or yard that is not
part of our cleaning routine. Also, please advise our office with any special
instructions regarding your pets.
- back to topIs Maids Express insured and bonded?
Yes we are fully insured (general liability and workmen's compensation) and
bonded. Upon your request, we can furnish proof of insurance from our office.
- back to topAm I responsible for workmen's compensation and employment taxes?
No. Maids Express is responsible for these liabilities.
- back to topWhat happens if something in my home is broken during the cleaning process?
If something is accidentally broken by one of our team members during your cleaning, please contact our office within twenty-four hours. You will be
required to fill out our breakage form, as well as provide us with photographs of the item.
- back to topWhat is the Maids Express guarantee?
The Maids Express guarantee is 100% satisfaction, or we will come back to fix
the problem within 24 hours at no cost to you. However, if there is an issue
we request that it is reported to our office within 24 hours of the cleaning. This policy is subject to management's discretion.
- back to topHow do I reschedule my cleaning appointment?
Simply call the office at least two days before your appointment to reschedule. Rescheduling
or cancellations made within 48 hours of your scheduled cleaning are subject
to a fee equal to 50% of the job price.
- back to topWhat happens if I lock out Maids Express?
We will attempt to contact you to see if there is a hidden spare key. Unfortunately,
if we cannot gain entry to perform the cleaning service you will be assessed
a lock out fee equal to 50% of the job price.
- back to topAre gratuities accepted?
While not required, gratuities are accepted by our team members.
- back to topThe team that cleans my house is doing a fabulous job, who should I tell?
Your friends and family! We'll even give you a discount for every recurring cleaning
customer you send our way. You can also submit feedback directly to our office using
this form.
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